Despite notifying Lloyds that we were travelling to Thailand and Laos via their call centre and by email, they still managed to freeze our bankcards on both the accounts we had planned to use on our trip. In addition,when we called to sort it out they claimed that they couldn't do anything for 4 hours because all their systems were down for maintenance / upgrade.
For the same reason - apparently - we couldn't check the accounts via on-line banking. By the time it was finally resolved we had spent more than 15 minutes calling the UK from Linda's mobile - had to reorganise our plans for the day and grown a few more grey hairs.
I bet this wouldn't happen with a Canadian bank!
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